Entreupia – Terms of Service
1. Scope of Service
Entreupia is a production platform that connects fashion brands with carefully vetted clothing manufacturers. Our role is to manage and coordinate the production process on the client’s behalf to provide clarity, structure, and reduced operational risk.
Our services include, but are not limited to:
Tailored factory matching
Manufacturer vetting
Production coordination
Ongoing communication management
Quality follow-up and checkpoints
Timeline and milestone tracking
Logistics coordination
Issue handling and escalation management
Centralized project oversight
Entreupia acts as the main point of coordination between the client and the manufacturer unless otherwise agreed in writing.
2. Project Fees
Entreupia offers different service tiers depending on the level of support required
Explore is a free option that includes project exploration feasibility review and basic guidance before committing to production
Factory Matching starts at 350 dollars per project and is designed for brands that want to manage production themselves while receiving tailored manufacturer matching and coordination support
Production Support starts at 900 dollars per project and includes full production coordination with oversight communication management and quality checkpoints
Partner is a custom pricing model designed for long term production partnerships with dedicated support priority handling and tailored solutions
The exact project fee depends on the scope complexity and production requirements and will be clearly defined before project initiation
This fee covers factory matching sampling coordination production oversight communication management quality follow up and administrative and operational handling throughout the project depending on the selected service tier
Multiple Products
If a project includes multiple distinct products with different materials structures or production requirements additional coordination fees may apply depending on the scope and complexity
Color variations of the same design are considered one product
Minor design adjustments may be reviewed internally to determine if they fall within the same product scope or require an additional fee This evaluation is based on the actual coordination effort required
3. Deposits & Payments
A deposit is required only after Entreupia has reviewed and confirmed the project can be supported
The deposit amount depends on the project type and scope and will be freely discussed and agreed upon prior to project initiation
The deposit is part of the total project fee and not an additional cost For example within the Production Support package starting at 900 dollars a deposit such as 50 percent may be required depending on the project
Clients may request a meeting before any payment is made
Deposits initiate factory matching and project activation Deposits are non refundable once factory matching and coordination work has begun as operational work is immediately started
If Entreupia is unable to identify a manufacturer capable of meeting the project’s core production requirements the client will be eligible for a refund of the project fee If a suitable manufacturer is identified the project fee remains non refundable Suitability is determined by Entreupia based on the agreed project specifications
4. Service Guarantee
All approved projects are covered by the Entreupia Service Guarantee.
Entreupia guarantees that:
Approved documentation, specifications, and instructions are communicated accurately to the manufacturer.
The production process follows the agreed technical and documented requirements.
Coordination, follow-up, and service execution are handled professionally and responsibly.
Limitations of Guarantee
The guarantee does not cover:
Incorrect, incomplete, or unclear information provided by the client.
Subjective design preferences or aesthetic expectations.
Fit perception, creative interpretation, or brand taste decisions.
Entreupia guarantees process accuracy and service execution, not subjective outcomes.
5. Client Responsibilities
Clients are responsible for:
Providing accurate tech packs and specifications
Reviewing and approving samples carefully
Communicating feedback clearly and within reasonable timeframes
Confirming production decisions before bulk manufacturing begins
Delays in responses or incomplete documentation may extend timelines and are outside Entreupia’s control.
6. Production & Manufacturers
Entreupia connects clients with independent third-party manufacturers. While manufacturers are vetted, Entreupia does not own factories and is not the legal manufacturer of any goods produced.
Entreupia remains the coordination and communication point unless otherwise agreed in writing.
7. Manufacturer Responsibility & Liability Disclaimer
Entreupia acts strictly as a coordination and production management platform. Factories and suppliers introduced through Entreupia are independent third-party entities operating under their own management and legal responsibility.
While we take care to match clients with reliable and vetted manufacturers, Entreupia is not liable for manufacturer-specific promises, delivery guarantees, operational decisions, delays, or performance outcomes that fall outside our direct coordination role.
Our responsibility is to:
Coordinate communication
Facilitate fair production agreements
Oversee documentation and follow-ups
Support issue resolution when possible
However, final production execution, delivery commitments, and factory performance remain the responsibility of the manufacturer itself. Entreupia cannot legally guarantee the independent actions or promises of third-party factories.
8. Timelines
Production timelines vary depending on:
Manufacturer capacity
Material sourcing
Sampling revisions
Client response times
Holidays and external logistics factors
All timelines provided are estimates, not guarantees.
9. Liability Limitation
Entreupia’s liability is limited to the service fee paid for the specific project. Entreupia is not liable for indirect losses, lost profits, or delays caused by external factors including but not limited to shipping, customs, natural events, political changes, or manufacturer operational disruptions.
10. Cancellations
Clients may cancel before the deposit is paid with no obligation.
After deposit payment and project activation, fees are non-refundable due to operational work already performed.
Bulk production cancellations depend on manufacturer terms and are outside Entreupia’s direct control.
11. Communication & Conduct
Both parties agree to maintain professional and respectful communication. Entreupia reserves the right to discontinue collaboration if communication becomes abusive, unlawful, or uncooperative.
12. Acceptance of Terms
By proceeding with a project and submitting payment, the client acknowledges and agrees to these Terms of Service.
Entreupia’s mission is to reduce risk, increase transparency, and provide a structured, professional production experience from concept to delivery while acting as a trusted coordination partner, not a manufacturer.